Frequently Asked Questions

Montra Tarot is an online tarot reading service. Cards are drawn from the 78-card deck we created ourselves, and your reading is written from the meanings of the cards that came up together with the question you shared. We also sell the card artwork as digital files.

The service is for entertainment and self-reflection. It is not medical, legal or financial advice.

The reading text is written by an AI system working inside a framework set by our tarot teacher. Every card meaning comes from texts she compiled; the system cannot invent meanings of its own, and every reading passes an automatic check before it reaches you.

We tell you this plainly because you deserve to know what you're reading.

Readings are currently written in Thai only. You can browse, order and pay in English, and digital cards work in any language, but the text of each reading is Thai. The live session with Ajarn Mew is also held in Thai.

Yes, truly random, and drawn on our server. Your cards are saved to our database the moment they're revealed — before you even pay — so it's verifiable that nothing is redrawn after payment.

For readings, yes. You can order and pay here, but the full reading is delivered in LINE, because our customer care — including support if you're having a hard time — runs in one place, LINE. After paying, one tap on Get my reading in LINE links your order; nothing to retype.

For digital cards, no. You buy and download them right here.

If you already use LINE you can also order there from the start, and get a free daily card every day.

You pay through a licensed payment provider using PromptPay or a credit/debit card. We never store your card number and never see your card details.

You get a full refund if we deliver later than guaranteed, if a system failure stops delivery, if you paid twice, or if you cancel before we start writing your reading.

Digital card files cannot be refunded once downloaded, unless a file is damaged or doesn't match what was shown. Full details are in our Refund Policy.

You get a portrait JPEG 1,440 pixels wide, made to use as a screen image or wallpaper on your own phone, tablet or computer.

The files are not prepared for print, so we can't guarantee quality if you have them printed.

What you can't do is resell them, share them with others or use them commercially — all artwork is copyright Montra Tarot.

Whispering Moon (daily subscription) renews automatically at the end of each 7 / 30 / 90-day period at the same price. We remind you on LINE at least 3 days before every renewal. Cancel any time on LINE or by email — it takes effect from the next period and you keep receiving cards until the period you paid for ends. Cancelling mid-period does not refund the remaining days.

Halo Moon (30-minute live session) gives you one free reschedule with at least 24 hours' notice. Cancel at least 24 hours ahead for a full refund. Less notice, or not showing up, is non-refundable because the slot was held for you. If we reschedule or cancel, you always get a full refund — or a new time, your choice.

We keep your email, question, cards, reading and payment details as described in our Privacy Policy. Your reading is sent to your private LINE chat; your order page on this site opens only through your private link. Nothing is shown publicly, and your reading never appears on the shareable card image.

18 or over. If we find a user is younger, we end the service and refund in full.

In Thailand, call the mental health hotline 1323 — free, 24 hours, about anything, and you don't have to wait until things are at their worst. Outside Thailand, please contact your local emergency number or crisis line.

In our system, if a message suggests you're overwhelmed, we stop selling and share help first — before anything else.