Effective 26 September 2026 · Last updated 2 October 2026
This English version is a translation provided for convenience. If it differs from the Thai version, the Thai version applies.
Our principle: refunds are paid as real money to your bank account or card — never converted to store credit unless you ask for it.
1. When we refund
1.1 Written readings (Greeting · Glowing · Clear · Full Moon)
| Situation | Refund | Details |
|---|---|---|
| Delivered later than the guaranteed time | Full refund | The guaranteed time is the one shown when you order. It starts when payment succeeds (website orders: when payment succeeds and LINE is linked) — see section 6 of the Terms of Service |
| System failure, reading can't be delivered | Full refund | We contact you first — no need to ask |
| Signs of emotional crisis after payment | Always a full refund | You don't need to ask; we do it for you |
| Duplicate payment / overpayment | Refund of the excess | Detected automatically |
| Website order paid, but LINE not linked yet | Full refund on request | For example, you don't have LINE or changed your mind. We don't start your reading until LINE is linked, so a full refund is always possible |
| Cancelled after paying but before the reading is prepared | Full refund | Tell us before the order enters preparation, which usually starts within minutes of payment |
| Not satisfied with the content of the reading | No refund | Satisfaction with content is subjective, and you saw your cards before deciding to pay |
| Cancelled after receiving the reading | No refund | The service has been fully delivered |
1.2 Digital cards
| Situation | Refund | Details |
|---|---|---|
| No file in the order has been downloaded yet | Full refund | We record the time of the first download, so this is easy to verify |
| Paid but never received a download link | Full refund or a new link | Your choice |
| File damaged, won't open, or doesn't match the image shown | Replacement file or refund for that card | Your choice |
| Duplicate payment | Refund of the excess | Detected automatically |
| Files in the order have been downloaded and match what was shown | No refund | Digital products are fully delivered once downloaded, as you confirmed before paying |
| Image isn't sharp when printed | No refund | The files are made for screens and not prepared for print, as stated before payment |
1.3 Halo Moon (live session)
In short: cancel at least 24 hours before your session for a full refund · one free reschedule with 24 hours' notice · no refund with less than 24 hours' notice or if you don't show up · if we reschedule or cancel, you always get a full refund. Full details in section 4.3 of the Terms of Service.
1.4 Whispering Moon (daily subscription)
This package renews automatically, with a reminder at least 3 days before each renewal · cancel any time, effective from the next period · no pro-rata refund for the remaining days of a period · to stop a renewal, tell us at least 1 day before the renewal date · if you are charged after you told us to cancel, we refund that period in full. Details in section 4.4 of the Terms of Service.
2. How long it takes
- Decision: within 24 hours of receiving your request
- Money in your account: within 7 business days of approval
For credit or debit card payments, when the refund appears on your statement depends on your card issuer's billing cycle and may take longer than 7 business days.
3. How the money comes back
- PromptPay QR or bank transfer: we transfer the refund to a bank account in your name. We will ask you for the account number at the time, because the payment system does not tell us the account you paid from.
- Credit or debit card: the payment is voided or refunded through the payment provider, back to the same card.
If you would prefer credit or a special offer instead of money, just tell us — but we will never change the form of your refund on our own.
4. How to request a refund
- Message us on LINE @061wprmv, email montratarotmkt@gmail.com, or reply to your order confirmation email.
- Tell us when you ordered, which package or product, and the email you used (for website orders).
- Give a short reason for the request.
You don't need to attach proof of payment because our system already has the record, though a slip helps us check faster.
5. When we refund you automatically
In these two cases you don't need to contact us. We handle it and let you know by LINE or by the email you ordered with.
- A system failure prevents us from delivering your reading or files
- Our wellbeing safeguard is triggered and your order is held
6. If you disagree with our decision
Reply to the email in which we gave our decision to ask for a review. We will look at your request again carefully and reply within 3 business days.
If it is still unresolved, you may complain to Thailand's Office of the Consumer Protection Board (OCPB), hotline 1166.
7. Contact
Email montratarotmkt@gmail.com
LINE Official Account @061wprmv